Duties and Responsibilities of Desk Control Room:

· To prepare extra work for different employee such as,
- Extra work for public area.
- Extra work for corridor attendant.
- Extra work for room attendant, turn down etc.
· The allocation of staff according to the work in particular shift period.
· To maintain rooms record in the computer along with complete information.
· To classify all the rooms of VIP in house and VIP arrivals.
· Handling all the keys of floors from attendant which was submitted at initial period of the shift.
· Desk controller should have complete information related to the rooms.
· Desk controller should have information of every staffs, where they are working. E.g. who is at public area?
· Desk controller of morning shift should handover all responsibilities to next shift staff before leaving.
· To inform supervisor about the room to be make it quickly according to guest arrival.
· To check all next day arrivals and ordering the supervisor to make the room ready.
· To prepare turndown register and separating VIP and non-VIP.
· Telephone handling and etiquette.
· Receiving, acquiring and conveying of information to the entire necessary department.
· To make all room status for floor supervisor. E.g. 421 occupied (OD).
· To receive guest calls and convey the message to concern one immediately.
· To handle the maintenance request refers to the responsibilities of house keeping.
· To maintain room forecast daily in meeting and inform to all house keeping personnel.
· To maintain all staffs records, their allocation of work in different area, performance record etc.
· To fulfill every room required items through passing information to concerned section. E.g. mini bar is empty then inform to linen and store room.
· Desk controller should have complete information of every departmental section comes under house keeping.
· To check all the required item of rooms, if items are being shortage then fill the requisition form.